Effective Date: June 29, 2026
Last Updated: June 29, 2026
At Beethoven in the Rockies Society Inc., customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order through https://vicmtalus.online/, you agree to the terms outlined in this policy.
1. Return Eligibility
We accept returns for eligible items within 30 calendar days of the delivery date.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, tags, and documentation.
- Be accompanied by proof of purchase or the original order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Final sale or clearance items
- Perishable goods
- Items that have been used, altered, or damaged after delivery for reasons unrelated to our error
3. Return Process
To initiate a return:
- Contact our customer service team at aboutus@vicmtalus.online.
- Include your order number and the reason for the return.
- If approved, return instructions will be provided.
- Carefully package the item and ship it to the return address provided by our support team.
Unauthorized returns may not be accepted.
4. Return Shipping Costs
- If the return is due to our error (such as receiving an incorrect, defective, or damaged item), we will cover the return shipping costs.
- For all other eligible returns, customers are responsible for return shipping expenses unless otherwise required by applicable law.
Original shipping charges are non-refundable unless the return is due to our error.
5. Inspection and Refunds
After we receive your returned item, it will be inspected.
If your return is approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days after the return has been approved.
- Depending on your financial institution, additional processing time may apply before the refund appears on your account.
If the return is not approved, we will notify you of the reason.
6. Exchanges
We replace items only if they are:
- Defective
- Damaged during shipping
- Incorrect due to our fulfillment error
To request an exchange, please contact us before returning the item.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging (if applicable)
We will work promptly to resolve the issue.
8. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or credit card statement.
- Contact your payment provider or financial institution.
- Allow additional processing time if necessary.
If you have completed these steps and still have not received your refund, please contact us.
10. Refused Deliveries
Orders refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer may be subject to:
- Return shipping fees
- Restocking fees where permitted by law
- Deduction of original shipping costs from the refund
11. Limitation
This Return & Refund Policy does not affect any rights you may have under applicable federal or state consumer protection laws.
12. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Beethoven in the Rockies Society Inc.
Website: https://vicmtalus.online/
Email: aboutus@vicmtalus.online
Phone: +1 (970) 353-7630
Mailing Address:
1710 9th Ave
Greeley, CO 80631
United States